GREETER: Purpose: Greet and help direct donors upon their arrival at the mobile drive location. Responsibilities:
Upon arrival, check in with staff at the registration table.
Welcome donor, greet and interact with donors and volunteers in a friendly helpful manner; smile, say hello or good morning.
Direct donor to the registration desk and restroom if requested.
Have conversations with donors waiting in the registration area to help calm fears, answer questions, and take their mind off any anxieties. o Ask if they are 1st time, or come often? Did you know you are saving up to 3 lives, etc.
Ask donor whether they have had something to eat or drink prior to coming into the center. If not, offer to get them what they would like to each or drink. (water/juice – nothing with caffeine or hot to alter temperature)
Gather tablets from donors in the waiting area after they have checked in.
Sanitize tablets, laminated information sheets before returning them to the registration desk.
As you have time, wipe with sanitizer wipes the: o front desk ledge where donors talk with staff person o chair arms in lobby area o any other surface donors may be touching o all door handles etc.
If there are giveaway items, assist staff in giving them out to donors. Give suggestions, issues, or comments to Angela Williamson, Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or awilliamson@bbd.org. Log volunteer hours if more than on the schedule.
Sanitize tablets, laminated information sheets before returning them to the registration desk.
As you have time, wipe with sanitizer wipes the: o front desk ledge where donors talk with staff person o chair arms in lobby area o any other surface donors may be touching o all door handles etc.
If there are giveaway items, assist staff in giving them out to donors. Give suggestions, issues, or comments to Angela Williamson, Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or awilliamson@bbd.org. Log volunteer hours if more than on the schedule.
REFRESHMENT AREA: Purpose: Thank donors for their gift of life, provide refreshments for donors and observe donors for any possible adverse reactions. Responsibilities (detailed description later in this document): 2 Updated 8/23/21
Greet and interact with donors, volunteers, staff in a friendly helpful manner. Offer refreshments to donor.
Observe donors for any adverse reaction to donation (e.g., fainting) and alert donor staff if assistance is needed.
Keep tables and cabinets clean and stocked with food options, cold, assorted drinks in the cooler and keep hot drinks available.
Help donors feel comfortable, needed and appreciated so they will want to return to the Blood Bank of Delmarva, becoming a regular donor. Give suggestions, issues, or comments to Angela Williamson, Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or awilliamson@bbd.org. Log volunteer hours if more than on the schedule.
Greet and interact with donors, volunteers, staff in a friendly helpful manner. Offer refreshments to donor.
Observe donors for any adverse reaction to donation (e.g., fainting) and alert donor staff if assistance is needed.
Keep tables and cabinets clean and stocked with food options, cold, assorted drinks in the cooler and keep hot drinks available.
Help donors feel comfortable, needed and appreciated so they will want to return to the Blood Bank of Delmarva, becoming a regular donor. Give suggestions, issues, or comments to Angela Williamson, Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or awilliamson@bbd.org. Log volunteer hours if more than on the schedule.
